RETURN & EXCHANGE POLICY
What is Our Exchange Policy?
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries you can exhange any product in case we have sent you wrong or defected product.
We mean what we say! All you need to do is to drop an email at firstname.lastname@example.org or whatsapp us at 9837211931 within a period of 7 days, from the date of delivery of Product.
However, you must understand that we can’t bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. You need to send back the material back to us within 7 days of receipt of the product using any courier of your choice. We will not be able to arrange for courier pick-up from any material that you want to exchange.
When is Cash refunded ?
Cash will be refunded to Original mode of payment will be processed if:
Which Items can be exchanged?
Only defected or incomplete items shall be exchanged .
Which Items cannot be exchanged or refunded ? What will not be considered as DEFECT ?
When will the replacement product be shipped to my address?
Exchanged product is dispatched as soon as the returned items has passed product inspection. Generally we won’t take more than 72 hours after the delivery of returned item.
Any charges for Exchange / refund ?
There is no charge for exchange. All you need to do is to return the original item and exchange it for an items of same or higher value. In case you choose an item of higher value.
Exchange of Wrong or Damaged Product:
We take utmost care while shipping your order however there can be times when you received a defective or a wrong product.
You can exchange in the unlikely situation in which we have sent you a defective or wrong item as per our exchange policy mentioned above.
In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by sending an email at email@example.com and attach the “Digital” pictures of the product received as an evidence.
Cancellation of Order
Adab Collection reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded .