Delivery Returns

 

                                                          RETURN & EXCHANGE POLICY

What is Our Exchange Policy?

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries you can exhange any product in case we have sent you wrong or defected  product.

We mean what we say! All you need to do is to drop an email at care@adabcollection.com or whatsapp us at 9837211931 within a period of 7 days, from the date of delivery of Product.

However, you must understand that we can’t bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. You need to send back the material back to us within 7 days of receipt of the product using any courier of your choice. We will not be able to arrange for courier pick-up from any material that you want to exchange.

When is Cash refunded ?

Cash will be  refunded to Original mode of payment will be processed if:

  • Product was not available with us and was not dispatched
  • Replacement not available

Which Items can be exchanged?

Only defected or incomplete items shall be exchanged .

Which Items cannot be exchanged or refunded ? What will not be considered as DEFECT ?

 

  • Difference in colour as shown in pictures as those pictures are high definition
  • Not satisfied with quality since we are not the manufacturers but just the sellers .
  • Difference in shade/tone
  • Beads coming out
  • Sale Item
  • Extra accessories missing (not supplied by designer)
  • Little portions of threads coming out
  • Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching
  • Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Pickoo” at the time of stitching                                                                                                                                                            

When will the replacement product be shipped to my address?

Exchanged product is dispatched as soon as the returned items has passed product inspection. Generally we won’t take more than 72 hours after the delivery of returned item.

Any charges for Exchange / refund ?

There is no charge for exchange. All you need to do is to return the original item and exchange it for an items of same or higher value. In case you choose an item of higher value.

Exchange of Wrong or Damaged Product:

We take utmost care while shipping your order however there can be times when you received a defective or a wrong product. 

You can exchange in the unlikely situation in which  we have sent you a defective or wrong item as per our exchange policy mentioned above.

In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by sending an email at care@adabcollection.com  and attach the “Digital” pictures of the product received as an evidence.

Cancellation of Order

Adab Collection  reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded .

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